Refund and Cancellation Policy
Passagiospectra is dedicated to delivering clear and dependable international travel planning services to all travelers. This document outlines the official guidelines, procedures, and conditions regarding trip cancellations, refund processing, and passenger responsibilities. By placing a reservation or engaging our services, you accept and agree to the policies detailed below.
Statutory and Regulatory Alignment
Our refund and cancellation procedures comply with the legal standards established by the Government of Singapore. This policy operates under the regulations set forth by the Travel Agents Act 1975 and the Travel Agents Regulations 2017, monitored by the Singapore Tourism Board (STB) . Consumer rights and fair business practices outlined herein align with the Consumer Protection (Fair Trading) Act 2003 (CPFTA). Fiscal administrative procedures, including electronic requests and data transfers, follow the standards prescribed in the Electronic Transactions Act 2010 .
Holding Period and Booking Settlement
When passengers initiate a trip reservation via our online platform, the requested slot is temporarily reserved and held for a maximum duration of 48 hours from the exact timestamp of the online booking request.
To complete the reservation and secure the trip slot, passengers must physically visit our registered corporate office located at 541 Orchard Rd, Singapore 238881 to settle the full payment within this 48-hour window. If the full balance is not settled in person within the specified 48 hours, the temporary reservation automatically expires, and the held slot is released back to our public booking inventory without prior notification.
Standard Cancellation Schedules and Eligibility
Passengers possess the flexibility to cancel held or validate travel slots prior to departure. Refund eligibility is determined by the specific timeframe in which the cancellation notice is officially submitted to our support team:
- Cancellations Submitted Prior to 24 Hours of Departure: If a passenger provides a formal cancellation request at least 24 hours before the scheduled departure date, a full refund of the total payment will be passed and processed.
- Same-Day Cancellations: If a passenger submits a cancellation request on the date of the journey (less than 24 hours prior to departure), a 50% deduction fee will apply, and a 50% refund of the total payment will be granted.
All cancellation requests must be transmitted during official operational business hours through our online portal or via our support team to ensure accurate timestamp logging.
Refund Processing and Settlement Timelines
Upon receipt of an eligible cancellation notice, our administrative team requires the passenger to supply their direct banking credentials to initiate the electronic transfer of funds.
1. Internal Administrative Processing: Once valid banking details are received from the passenger, our team processes and executes the fund release within 24 hours.
2. Bank Posting Window: While internal disbursement occurs within 24 hours, the timeframe required for funds to reflect in the individual recipient account depends on external banking institutions. It may take up to 7 business days for the credited funds to appear in the account, depending on the specific bank provider's clearing operations.
Passenger Attendance and No-Show Rules
The exact boarding location whether an airport, port, railway station, or designated assembly point is formally provided to passengers during their in-person payment visit at our registered office.
- Mandatory Arrival Schedule: Passengers are required to present themselves at the specified boarding location 1 hour prior to the scheduled departure time. This allows sufficient time for check-in procedures, document validation, and identity corroborations.
- No-Show Designation: Failure to arrive at the designated point at least 1 hour before departure, or missing the departure entirely, will result in the booking being classified as a No-Show. A No-Show is categorized as an unannounced, immediate cancellation at departure time.
- No-Show Refund Restriction: In the event of a No-Show, no refunds, partial credits, or itinerary transfers will be issued under any circumstances.
Required Documents on Travel Day
All passengers must present a valid, government-issued photo identification document (such as a national identification card or passport) at the boarding point on the day of travel.
If a passenger fails to present valid government identification during check-in, they will not be permitted to board. In these instances, the booking will be seen as a same-day passenger cancellation, subject to applicable cancellation terms and fee deductions.
Disruption Events and Unforeseen Circumstances
In accordance with the Unfair Contract Terms Act 1977 of Singapore, Passagiospectra limits liability for travel delays, schedule adjustments, or cancellations resulting from circumstances beyond reasonable control. These include severe weather occurrences, natural disruptions, transit disruptions, or governmental travel restrictions. In such situations, refund considerations follow statutory guidance and vendor conditions.
Contact Information and Support Hours
For assistance regarding cancellations, refund tracking, or booking inquiries, passengers can reach our support team through the following channels:
- Operating Hours: 10:00 AM to 5:00 PM SGT (Singapore Time)
- Website Support & Email: tour@passagiospectra.com
- Direct Telephone Line: +65-855-582-50
- Registered Corporate Address: 541 Orchard Rd, Singapore 238881